Ordering Instructions

REGULAR TILE, PLAQUE & KORBEL ORDERS

Available in seven metals and applicable finishes.* To ensure accuracy, Purchase Orders must include Metal Coat Tile and Signs item codes with metal and finish codes in the proper sequence. The Purchase Order Worksheet located at the back of our catalog or in the Metal Coat Tile and Signs Dealer Binder can be copied and used to assist in processing your orders. Please note that the worksheet is NOT intended to replace your Purchase Order. Feel free to fax the worksheet along with your Purchase Order, but it is not a requirement.

• Code Sequence: ITEM CODE – METAL CODE – FINISH CODE
• Code Example: A–100100–BN–HLP (Code for Alexis Tile in Bronze Metal with Highlight Polish)
• Refer to page 68 for metal & finish codes, plus additional information.

After we receive your Purchase Order, you will be faxed a Confirmation Invoice. To be certain that we process your order correctly, please check carefully before signing off. Faxed signature confirmation will be required before starting your order. All confirmed orders are made to your exact specifications (metal & finish), therefore revisions made 24 hrs. after an order is confirmed may result in additional charges. Note: Plaques ordered with high polish blackened finish come with a clearcoat sealer, unless “no clearcoat” is specified on the Purchase Order.

*Note: If your customer has chosen a specific metal & finish from a showroom sample, please send sample so we can match when finishing the order. Otherwise we will use the metal & finish as seen on our current carded samples or current Metals & Finishes Board.

QUICK SHIP TILE ORDERS

As of 2013 Metal Coat Tile and Signs has 38 of the top selling pieces (as shown on catalog pages 6 & 7) available to ship in 3-5 business days from the date a signed Order Confirmation is received (during hours of operation).  Estimated ship date is on the confirmation.  Note:  Size of the order may affect turn around time.

Pieces for “Quick Ship” are available in Bronze, Copper, and Nickel Silver with Highlight Polish or Antique Patina.*

Quick Ship Purchase Orders cannot be combined with other tile and/or other metals & finishes.

The Quick Ship Order Form must accompany all Quick Ship Purchase Orders. To obtain an order form or for information regarding the Quick Ship Program Line Boards please email info@metalcoattileandsigns.com or call Customer Service.

STANDARD MOSAIC ORDERS

Available in seven metals, seven finishes and seven stone colors.* Stone Placement Forms located in the Dealer Binder will make your stone selection and placement clear and precise. Modifications other than size and design can be made without any additional charge. Please make a copy of the appropriate original Stone Placement Form to complete and fax along with your Purchase Order. To ensure accuracy in your orders both are required. On your Purchase Orders, please use our item codes with metal code, finish code and stone code in proper sequence.

• Code Sequence: ITEM CODE – METAL CODE – FINISH CODE – STONE CODE
• Code Example: BM-24002400-BN-HLP-S2-S5
(Code for Bellagio Medallion in Bronze Metal with Highlight Polish and Botticino Florito & Noche Stone)
• Refer to page 68 for metal & finish codes, plus additional information.

After we receive your Purchase Order and Stone Placement Form, you will be faxed a Confirmation Invoice to sign and fax back. All confirmed orders are made to your exact specifications (metal & finish), therefore revisions made 24 hrs. after an order is confirmed may result in additional charges. Note: All mosaics ship mesh-mounted except sample orders, sample orders ship grouted and mounted on display boards.

*Note: If your customer has chosen a specific metal & finish from a showroom sample, please send sample so we can match when finishing the order. Otherwise we will use the metal & finish as seen on our current carded samples or current Metals & Finishes Board.

MOSAICS – CUSTOM

Variations in size and design for mosaics shown in our catalog are available. Detailed line drawing must be provided by showroom via e-mail, fax or by mail. Drawings must include our metal, finish and stone codes. Refer to page 68 for these codes. Quotes on custom mosaics will be faxed back within 2-3 working days after they are received. A final line drawing and a 50% deposit may be required to start all custom mosaic orders.

METAL, STONE & GLASS MOSAIC BLENDS

5/8” Grid or 3/4” Stixs on mesh sold by the square foot available in five color blends (refer to pages 60 & 61).* To ensure accuracy, Purchase Orders must include Metal Coat Tile and Signs item code along with product description.

After we receive your Purchase Order, you will be faxed an Order Confirmation. To be certain that we process your order correctly, please check carefully before signing off. Faxed signature confirmation will be required before starting your order. All confirmed orders are made to your exact specifications, therefore revisions made 24 hrs. after an order is confirmed may result in additional charges.

*Note: If your customer has chosen a specific metal & finish from a showroom sample, please send sample so we can match when finishing the order. Otherwise we will use the metal & finish as seen on our current carded samples or current Metals & Finishes Board.

TURN AROUND TIME

Turn around time is calculated from the date a signed Order Confirmation is received during business hours of operation.   Note:  Size of the order may affect turn around time.

Regular Tile orders ship within 2-3 weeks.*
Quick Ship Tile orders ship within 3-5 business days.
Mosaic, Plaque and Korbel orders ship within 3-4 weeks.

*Note: Metal Coat Tile and Signs does not keep an inventoried stock of finished tile, however we may have product available. Please call for Stock Check.

EXPEDITED ORDERS

If available, expediting an order requires a 25% upcharge fee and will ship within 7-10 business days or sooner (check with Customer Service).

LARGE ORDERS

Large Orders may require a 50% deposit and revised shipping time.

ADD-ON ORDERS

If adding on to a pre-existing order, please include all ordering information (item code, metal, finish and stone). A piece from the original order may be required to provide color match. We cannot guarantee an exact finish match on different production runs.

REVISIONS OR CANCELLATIONS

Refer to Terms and Conditions.